Return & Refund Policy

At URBANAIRE, we want you to love what you wear. If something isn’t right, we’re here to make it easy to return, exchange, or get a refund.

1. Return & Exchange Window

You can request a return or exchange within 3 days of the delivery date. After 3 days, we’re unable to offer a refund or exchange.

To be eligible, your item must be:

  • Unworn, unwashed, and undamaged
  • In its original condition with all tags attached
  • In the original packaging (where applicable)

Items that show signs of wear, alteration, or damage caused after delivery will not be accepted for return.

2. How to Initiate a Return or Exchange
  1. Email us at order@urbanaire.in or WhatsApp us at 6265261883 with your order number, the item(s) you’d like to return/exchange, and the reason for return.
  2. Our team will review your request and share the return instructions and address within  24–48 hours.
  3. Pack the item securely with all original tags and packaging.
  4. Once we receive and inspect the item, we’ll notify you of the approval status of your return.

We recommend providing images and a video as a proof for better understanding of the issue.

3. Return Shipping Costs
  • Defective, damaged, or wrong item received: URBANAIRE covers the return shipping cost in full.
4. Refunds

Once your return is received and inspected, we’ll notify you whether your refund is approved.

  • Approved refunds are issued to your original payment method (the same card, UPI, netbanking, or wallet used at checkout via Cashfree).
  • Please allow 48hrs. for the refund to be processed on our end, to reflect in your account.
  • You’ll receive an email confirmation once your refund has been initiated.

Since URBANAIRE currently accepts prepaid orders only, all eligible refunds go back to your original payment method — there is no cash or cheque refund option.

5. The product I want to return was bought on discount. Will I get refunded the full amount?
  • No. You will only receive the exact amount paid for the product.
 
6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  1. Contact us at care@urbanaire.in or whatsapp at 6265261883 within  72 hours of delivery.
  2. Share clear photos/videos of the item and the packaging.
  3. We’ll arrange a free pickup/return and send a replacement or process a full refund after our return check process.
7. Non-Returnable Situations

While we accept returns on all products, please note that returns may be declined if:

  • The item is returned worn, washed, damaged, or without original tags/packaging.
  • The return request is raised after the 3-day window.
  • The item shows signs of misuse not caused by a manufacturing defect.
8. Need Help?

We’re here for you. Reach out anytime at:

  • Email: care@urbanaire.in
  • Phone/WhatsApp: 6265261883
  • Hours: 9 A.M – 9 P.M
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