Privacy Policy
This Privacy Policy explains what personal information we collect from you when you visit or shop on our Site, how we use it, and the choices you have.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you place an order, create an account, or contact us, we collect:
- Full name
- Email address
- Phone number
- Shipping/billing address
We do not collect or store your payment card, UPI, or netbanking details. All payments are processed directly by our payment gateway partner, which is PCI-DSS compliant. URBANAIRE never sees or stores your card number, CVV, or UPI PIN.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Communicate with you about your order status (confirmations, shipping updates, delivery)
- Respond to your customer support queries
- Improve our Site and overall shopping experience
- Comply with legal, tax, and regulatory requirements
We do not currently send marketing or promotional emails, SMS, or WhatsApp messages. If this changes in the future, we will update this policy and seek your consent where required by law before doing so.
3. How We Share Your Information
We do not sell or rent your personal information to anyone. We only share your information with:
- Our payment gateway partner, to process your payment securely.
- Courier and logistics partners, to deliver your order to you
- Government or law enforcement authorities, if required by applicable law, regulation, or legal process
4. Data Storage & Retention
Your information is stored on our website hosting and e-commerce platform infrastructure. We retain your personal information for as long as necessary to fulfil your order, respond to any queries or disputes, and comply with our legal and tax obligations (such as invoicing and accounting records).
5. Your Rights
You can, at any time, write to us at team.urbanaire@gmail.com to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal obligation to retain certain records (e.g., invoices, for tax purposes)
We will respond to your request within a reasonable time.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Changes to This Policy
We may update this Privacy Policy from time to time as required by law or business needs. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please write to us at:
Email: team.urbanaire@gmail.com