At Urbanaire, we carefully inspect, quality check, and pack every order before dispatch. We currently offer replacement only in eligible cases. We do not offer returns or refunds for orders.

Please read the following policy carefully before placing your order.

1. No Return or Refund

All orders placed on Urbanaire are considered final.

We do not accept:

• Returns for change of mind
• Returns because you do not like the product
• Refund requests
• Returns for products that have been worn, washed, altered, damaged, or used

We only provide replacements in cases that meet the eligibility requirements mentioned below.

2. Replacement Window

Eligible replacement requests must be raised within 3 days of delivery of the order.

Requests submitted after 3 days of delivery may not be accepted.

The delivery date shown by our shipping/logistics partner will generally be considered the date of delivery.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us within 3 days of delivery.

Unboxing Video Is Mandatory

For any claim involving a damaged, defective, missing, or incorrect product, you must record a continuous, clear unboxing video while opening the package.

The video should:

• Be recorded from the beginning of the unboxing
• Clearly show the package and its condition before opening
• Show the shipping label/order details
• Show the package being opened
• Clearly show the product and any damage or defect
• Remain continuous and unedited

Claims for damaged or defective products without a valid unboxing video may not be eligible for replacement.

We strongly recommend recording the entire unboxing process for every order.

4. How to Request a Replacement

To request a replacement:

1. Contact us within 3 days of delivery.
2. Share your order number.
3. Explain the issue clearly.
4. Provide the unboxing video for damage, defect, missing-item, or incorrect-item claims.
5. Our team will review the request within 48hrs. and confirm whether it qualifies for replacement.

5. Replacement Eligibility

A replacement may be approved if:

• The product arrived damaged or defective.
• You received a wrong product.
• An item is missing from your order.
• The product received materially differs from the product ordered.

All replacement requests are subject to verification by our team.

6. Cases Not Eligible for Replacement

Replacement requests may be rejected where:

• The request is made after 3 days of delivery.
• A required unboxing video is not available.
• The product has been worn, washed, altered, ironed, damaged, or misused after delivery.
• The customer has changed their mind about the purchase.
• The customer does not like the colour, fit, style, or appearance.
• The submitted evidence does not reasonably establish that the issue existed at the time of delivery.

7. Replacement Process

Once your request has been reviewed and approved, we will provide instructions regarding the replacement.

Depending on the nature of the issue, we may ask you to return the affected product before sending the replacement.

The replacement product will generally be the same product, design, colour, and size as the original order, subject to availability.

If the exact replacement is unavailable, we will contact you regarding the available resolution.

8. Shipping for Approved Replacements

For an approved replacement resulting from a product being damaged, defective, incorrect, or otherwise eligible under this policy, Urbbanaire will bear the applicable replacement shipping costs.

For requests that do not qualify under this policy, no replacement shipping obligation will apply.

9. Product Condition for Replacement

If we require the original product to be returned, it must be returned in the condition specified by our customer support team.

Products that have been worn, washed, altered, damaged, or otherwise used may not qualify for replacement unless the issue itself is the verified manufacturing defect.

10. Cancellation of Orders

Orders may be cancelled only if they have not yet been processed or shipped, subject to our cancellation process.

Once an order is has been shipped, cancellation may not be possible.

11. Refused or Undelivered Packages

If an order is refused by the customer, an incorrect or incomplete shipping address is provided, or a package remains undelivered due to circumstances attributable to the customer, additional shipping or handling charges may apply where permitted.

Please ensure that your shipping details and contact information are accurate when placing your order.

12. Fraudulent or Misuse Claims

We reserve the right to investigate replacement requests and reject claims where there is reasonable evidence of misuse, fraudulent activity, repeated abuse of the replacement policy, or manipulation of evidence.

13. Policy Changes

We may update this Return & Replacement Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.

14. Contact Us

For replacement requests or questions about this policy, please contact:

Urbanaire
Email: care@urbanaire.in
Phone/WhatsApp: 62652 61883

Please keep your order number ready when contacting us about a replacement.